HELP / FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

POPKORNERY ORDERS

POPKORNERY.COM PRE-ORDERS

You can still place an order on Popkornery.com however shipment and deliveries may experience slight delays as we are working really very hard to get the products ready and get the deliveries started ASAP! Till then please register and pre-order. For more information contact our Customer Service team. Thank you for your understanding.

POSSIBLE DELAYS TO POPKORNERY.COM ORDERS?

However, due to the uncertainty of the situation, your order may experience slight delays. We are working on it to make sure our delivery service runs as smoothly as possible, but the safety and well-being of our staff and customer remain our primary concern. Thank you for your understanding.

ADVANCED HYGIENE AND SAFETY PROTOCOLS.

We wish to assure you that Popkornery adheres to hygiene and sanitation guidelines and protocols that have been put in place by all the local governing organizations. As informed by the WHO (World Health Organisation) it is safe to receive packages. We advise you to visit their website for more information.

POPKORNERY PRODUCTS.

SIZE INFORMATION.

You can find a Size Table for each and every product. The Size Table serves as an indicator to assist you in finding the right size. Please do not forget, if you may have selected the wrong size, you have the possibility to return the item.

Should you have any doubts regarding sizing, our Customer Care team will be more than happy to help you.

PRODUCT AVAILABILITY ON POPKORNERY ONLINE STORE.

All items that you can see in the Popkornery Online Store are in stock, however, single sizes and/or colors can already be sold out as we only keep stock of an exclusive amount of items. In case your desired size and/or color is not available at the moment, you can leave your e-mail address to be informed when they are eventually back in stock.

ORDERS & RETURNS.

POPKORNERY RETURN POLICY.

Every article purchased on the Popkornery’s Online Store can be returned*. Return costs may vary depending on the destination.

You can return your item within 5 days after receiving the order.

Items must be returned new, unused, and with all labels and garment tags still attached. Returns that are damaged, stained, washed, or altered will not be accepted and will be sent back to the customer.

Where provided, any designer packaging such as bags and tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Not mandetorily, the customer can always shop and perform a guest checkout on popkornery.com.

But, creating an account on popkornery.com would help us to send customers all the information about secret sales, offers, and future launches.

Note: Some offers & sales are purely secret and would only be shared with the registered accounts.

PAYMENT & DATA SECURITY INFORMATION.

PAYMENT METHODS.

We accept different payment methods, depending on the destination as a city, state, or country. Please refer to the checkout page to view which methods are available in your destination.

PAYMENT & DATA SECURITY.

Your card information is encrypted in our system using 128-bit SSL technology. This high standard of security means shopping on Popkornery is secure, and ensures that your data will under no circumstances be accessible by third parties.

CUSTOMER ACCOUNT & SECURITY WITHIN THE POPKORNERY ONLINE STORE

MY ACCOUNT & PASSWORD

The registration at the Popkornery Online store comes with various benefits:

  • Track your orders and review past purchases
  • Manage your personal data.
  • Be invited to online events, exclusive products, special promotions, and secret sales.
  • Create a personal Wishlist and share it with your family & friends or print it out.
  • Manage your account details and address book.

DATA SECURITY (SSL)

To help ensure that your shopping experience is safe, Popkornery uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of your browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in a secure mode.

Please be sure that your personal information is kept private and confidential and at no point will we rent or sell this. Please note that Popkornery may use your contact details to inform you about new arrivals, exclusive products, and services via email. If you would prefer not to receive these updates, please unsubscribe from our newsletter service.